Skip to content

Documents

Driver offer

Version of 13 October 2026

Draft document. The text will be reviewed by a lawyer before the public launch.
The English version is provided for information only. In case of discrepancies the Russian and Kazakh versions prevail.

This offer is a proposal by [sole proprietor or LLP name], BIN [BIN] (the Operator), to conclude an agreement on access to the Fastaxi information service for receiving passenger orders. Submitting the driver application means accepting the offer.

1. Subject

  1. The Operator gives the driver access to rider orders in the Service: in the Telegram Mini App and bot and in the driver account on the website.
  2. The driver provides transportation independently and is paid by the rider directly. The Operator takes no commission on rides.

2. Driver requirements

  1. At least 21 years old with 3+ years of driving experience and a valid category B licence.
  2. Registered as a sole proprietor or self-employed person, or employed by a carrier; fulfilling tax obligations.
  3. A clean car in good condition that meets the selected fare.
  4. Genuine documents. Forged documents or handing the account to another person lead to a block.

3. Access to orders and payment

  1. The first 10 completed orders are free. Rides of at least 1 km and 4 minutes count.
  2. After that the driver buys a pass for a day, a week or a month. Prices are published on the For drivers page and in the driver account. Passes stack.
  3. The Operator may introduce a pay-per-order mode from a prepaid balance with daily and weekly caps; drivers are notified in advance.
  4. Pass payment: on the website — by bank card (Stripe) or Kaspi transfer with receipt review; in Telegram — with Telegram Stars.
  5. Refunds follow the Refund Policy.

4. Driver obligations

  1. Follow traffic rules and passenger transportation requirements.
  2. Charge the rider no more than the order price (including paid waiting and a price raise).
  3. Do not use the rider’s personal contacts; communicate through the Service chat.
  4. Stay online no more than 12 hours per day.
  5. Ensure the rider’s safety and the safety of their belongings.

5. Ratings and restrictions

  1. Rules for ratings, order dispatch and restrictions are published in the Service rules.
  2. The Operator may suspend access for violations. Automated restrictions can be appealed; a staff member decides within 3 working days.

6. Liability and term

  1. The driver is responsible to the rider for the quality and safety of the ride.
  2. The agreement has no fixed term. The driver may terminate it at any time by deleting the driver account through support.
  3. Disputes are resolved under the laws of the Republic of Kazakhstan.