FAQ
Questions and answers
Didn’t find an answer? Write to support — we reply from 08:00 to 24:00.
How do I order a taxi?
Open Fastaxi in Telegram or on the website, set the pickup point and destination, choose a fare and tap “Order”. Drivers see the order instantly.
Can the price change after I order?
No. The price is fixed when you order. Only waiting beyond the free time and a price raise you added yourself are paid separately.
How do I pay for the ride?
In cash to the driver or by transfer with the driver’s Kaspi QR. The fare goes to the driver; Fastaxi keeps none of it.
Why should I verify my phone number?
It protects against fake orders. The number is verified in Telegram with one tap and is never shown to the driver.
How do I cancel a ride?
Tap “Cancel” in the ride card. Cancelling is free within 2 minutes after a driver is assigned. Frequent late cancellations temporarily limit ordering.
What if I left something in the car?
Create a “Lost item” request in your account or in the bot. We will contact the driver through the ride chat.
How do I become a driver?
Verify your Kazakhstan number in the bot, fill in the application and upload documents. The review takes up to 24 hours, and the first 10 orders are free.
How much do drivers pay?
There is no commission on rides. Drivers buy a pass for a day, a week or a month. The first 10 orders are free.
Which languages are supported?
Kazakh, Russian and English — on the website, in the Mini App and in the bot.
How do I complain about a ride?
Open the ride in your history and tap “Complain”. Complaints are reviewed within 24 hours.
Where do you operate?
In Almaty and nearby suburbs: Kaskelen, Talgar, the airport, Medeu and Shymbulak.
How do I delete my account and data?
In your account open “Settings” and tap “Delete account”. You can also download a copy of your data there.
Ready to go?
Open Fastaxi in Telegram — your first ride takes less than a minute to order.
